Accredited as a Google IT Specialist | Aspiring Technical Writer | Precision Focused | Customer-Oriented | Highly Organized

My latest accomplishment includes obtaining the Google IT Support Specialist Certification, an exciting journey that has ignited my passion for the field of IT. Through this comprehensive program, I am mastering a range of technical competencies, including troubleshooting, networking, and operating systems. This training has equipped me with the skills and knowledge needed to excel in the dynamic world of IT support.
My professional journey has encompassed diverse roles, each contributing unique strengths to my skill set. As a cashier in retail environments like Grants Supermarket, I honed my problem-solving abilities and a commitment to exceptional customer service. These experiences have instilled in me the importance of prompt issue resolution and delivering a positive user experience—attributes I carry forward into my IT career.
Additionally, my time as a nurse aide at Country View Assisted Living reinforced my crisis management skills and attention to detail, both of which are invaluable in the fast-paced realm of IT support. Finally, my role as an administrative assistant at Summers County Appalachian Regional Healthcare Hospital strengthened my organizational and documentation skills, which I believe are vital for efficiently managing support requests and maintaining accurate records in IT support.
With a strong foundation in customer service, attention to detail, and problem-solving, combined with my technical training, I'm excited to embark on a fulfilling career in IT support. My goal is to leverage this diverse skill set to provide exceptional IT support services, contributing positively to the teams and organizations I work with.