1. **Fluency in Turkish and English**: Proficient in both written and spoken Turkish, along with a good spoken level of English, fulfilling the language requirements of the position.

2. **Customer Relationship Management**: Proven ability to maintain and improve customer relations, with a focus on high-quality service through various channels like phone, email, and chat.

3. **Sales Expertise**: At least 1 year of experience in the retention/sales field, equipped with effective sales techniques and negotiation skills.

4. **Market Awareness**: Keeping abreast of current and future market trends to provide beneficial updates to clients.

5. **Strong Communication Skills**: Excellent ability to convey complex information in a simple, understandable manner.

6. **Goal-Oriented**: Self-motivated and focused on achieving both personal and company-wide goals.

7. **Team Collaboration**: Ability to work cohesively with team members and management for higher levels of customer satisfaction.

8. **Tech-Savvy**: Skilled in Microsoft Office, Microinvest Pro, and Cloudcard, allowing for efficient data management and communication.

9. **Attention to Detail**: High level of precision in data entry and customer interaction, ensuring that client needs are accurately identified and met.

10. **Time Management**: Able to prioritize tasks effectively to meet deadlines and achieve targets.

11. **Leadership Qualities**: Experience in managing a team of 15 people, with skills in performance evaluations, coaching, and problem-solving.

12. **Adaptability**: Open to relocation and capable of quickly adjusting to new working environments