I worked as a Customer Service and Technical Support Representative for more than 6 years. Here are my duties as CSR/TSR:

• To please the customer with a hospitable approach in helping them with their queries, and generate revenue for the organization. This can be done by acquiring excellent communication skills and product knowledge.
• To retain the existing customers by building rapport and providing customer satisfaction.
• To maintain proper records of all the transactions/sales/complaints/orders/cancellations that have taken place, and to ensure a proper follow-up as and when required.
• To listen to the consumer query with patience and not to assume the problem yourself.
• To provide timely solutions of the customer queries, and ensure that the problem does not occur again.
• To direct the customer to the right person in-charge (a supervisor or manager), if handling the query is beyond your authority, so that the solution is attained immediately.
• To keep the organizational data and consumer information confidential.
• To handle workload and customer queries with patience and empathy, and to not let work pressure reflect on the way you deal with the clients.

I am also knowledgeable in Microsoft Excel, Word, PowerPoint, Shopify, Netsuite, Xero, Salesforce and Slack I also work as a purchaser in Amazon.com. I’m also driven to complete a task, no matter how difficult and I really enjoy learning new things and find that it’s easy for me to pick up on required skills.

Work Terms

I'm flexible when it comes to working hours.