I do best the things I know and the things I don't know, I learn them.

Experienced Incident Manager | IT Operations | Process Improvement

I am an Incident Manager with over 4 years of experience managing IT operations and technical support teams in high-pressure environments. I specialize in handling major incidents, implementing emergency changes, and restoring critical services for large organizations. My expertise extends to creating and improving IT processes, ensuring operational efficiency, and driving customer satisfaction.

In addition to my technical management skills, I am adept at team leadership and process automation, consistently ensuring that IT systems run smoothly and business operations are uninterrupted. With certifications in Lean Six Sigma White Belt and ITIL v4 Foundation, I am equipped to implement best practices in service management and continuous improvement.

Key Skills:

Incident Management
ITIL Service Standards
IT Operations
Team Leadership
Process Automation
Project Management
Customer Satisfaction
I am available for both short-term projects and long-term engagements. Let’s work together to ensure your IT systems are resilient and your business remains uninterrupted.