I will definitely help YOU!
I've been working in a Call Center/ Customer Service industry for more than 9 years . I am a person who can work independently and I am a great team player as well. I don't have problems adapting to new environment. I learn fast. I can easily learn from my mistakes. I love to challenge myself so I can bring out the best in me. I commit to provide an excellent service and would go beyond the expectations.
For more than 9 years, giving clients' satisfaction and providing the best support
and services to my clients are my ultimate goals.
I have work to various tasks. Some of them are as follows:
-Resolve Technical concerns of the customers
-Setup/troubleshoot equipment (personal computers, printers, LAN/WAN, network adapters, and modem/router etc.)
-Assist customers in ordering products
-Assist in refund
-Generate Potential Sales Leads
-Offer support plans to new customers
-Call potential customers to schedule appointments utilizing inside sales lists
-Log appointments in excel spreadsheets
-Contact existing customers to educate them about renewal plans and promotions
-Assist in the development and preparation of sales scripts while training other telemarketing representatives
-Encourage customers to fill out surveys
-Maintained lists of clients already called
-Maintained call logs and report details to supervisor
-Scheduled appointments for follow ups
-Sold ideas by providing product information
-Provided feedback to clients when required
-Email and Chat Support
-Data Mining and Data Entry (Word, Excel, Powerpoint)
-Cropping and resizing of Images
-Web Research (Google, Bing, Yahoo search engines and company directories)
-Vast experience in Office Administration, Market Research and Customer Service
- Calendar management
Online tools and platforms that I used and been using for the past years:
-Company's personal CRM’s (RightNow and Salesforce)
-Google Drive
-Dropbox
-MS Office applications (Word, Excel, PowerPoint)
-Google Applications
-Xero
-Zen