Having vast experience in BPO [10 yrs] - Audit [Healthcare Claims], Production, Quality, managing the deadlines, delivering the product at on time.
Quality management system in accordance with Healthcare domain. Quality followup with company's SOP regulations and CTQ. Ensuring and continuing the improvement on the outgoing quality to customers. Preparing a statistical reports for management on a weekly basis.
Quality - Conducting a cycle test for the new operators for all production sites ensure that the operator’s knowledge are up to the mark to achieve the quality as per customer's SLA.
1. Expert in Microsoft Word, PowerPoint and Excel.
2. Preparing Dashboard, database management, Lead Generation, Web Research, report generation etc.
3.Experience in data entry jobs as KWYS[Key What You See] My typing speed is 75 WPM.
4. Experience in form filling related insurance form as HCFA, UB form.
Technical - Troubleshooting system support through online skype and phone calls.
I provide reliable and secure, outsourcing work and have the confident as I have 10 years of experience to proove it. I am computer literate gained through experience, reliable, meticulous and detail oriented.
Hobbies : Listening to music
Work Terms
9 hours of operation;after delivering the project 15 to 20 days payment; email communication / phone communication in English language