Having a good skills and attitude towards work. Will be able to handle multi-functional activities, where my skills will be utilized effectively.
Worked with CONVERGYS INDIA LIMITED in customer support operations as chat support executive for AT&T CHAT SUPPORT from Sept 19th 2014 to April 10th 2016.
Worked with VODAFONE ESSAR SOUTH LTD, in Billing Operations Team From April 2005 to Aug 30th 2014 . (Indias leading telecom company)
1. Handling complete hard copy related issues like how many bills printed, interacting with agencies etc.
2. Handling complete Vodafone bill on mail process.
3. Sending Vodafone bills through soft copy to customers.
4. Maintaining MIS report on daily basis.
5. Reduced complaints of bill not received from 10% to 0.1%.
6. Handling & interacting with sales agents, collections, Vodafone store executives, call centers, customers etc.
7. Handling and resolving escalations cases.
8. Handling complete RTO cases end to end.
Objective : DOCUMENT/MIS MAINTANANCE
Job Description - To Coordinate with various internal department.
- Data collection and MIS reports in Excel format.
- Documentation and control over soft as well as hard files in the department.
- Email / Telephonic communication for follow-up with internal and external department with in and outside office.
- General Administration Work.
Keywords Coordination, Back Office, MIS
QUALIFICATIONS:
? ITI
? SSLC (St.michaels convent high school)
? Diploma in Computer Software.(dos,word,excel&fox-pro)
? Typing sr.(60 words/min)
Name : MOHAMMADGOUSE
Father’s Name : Shaikh piran
Date of Birth : 12-06-1976
Languages known : English, Hindi, Kannada,Urdu
Nationality : Indian
Gender : Male
Present Address : H NO 39 old no 34, vinayaka nagar
5th cross, adugodi 560030
Passport details :
Passport No. : G1422061
Date of issue : 11/7/2007
Place of issue : Bangalore.
Date of expiry : 10/1/2017
Place: Bangalore (MOHAMMAD GOUSE)
Work Terms
Hours of operations full time // $6/per hour / Preferred communication in English.
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