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Skills

  • Arabic
  • Call Center
  • Chat Support
  • CRM
  • Customer Service
  • Email Support
  • English Language
  • English to Arabic Translation
  • German Language
  • German Translation
  • Phone Support
  • Telemarketing

Services

  • Customer Service Agent

    $8/hr Starting at $100 Ongoing

    Dedicated Resource

    I am a customer service agent with wide experience gained through many years working for many international companies .I am fluent in English and I used to live in the USA for many years so I am familiar...

    ArabicCall CenterChat SupportCRMCustomer Service

About

Customer Service Expert

Employment history

Call center Agent | UltaTel
February 2015 - Present
Handling inbound calls from the company's clients in the USA and Canada and resolve all the client's requests utilizing the company's C.R.M software and also providing email and chat support and processing of the credit card payments using the company's merchant account. less

Call center Agent | Sutherland Global service
December 2010 - November 2011
Worked on AT&T account and handled inbound calls from AT&T's customers in the USA and resolved all the customers requests using AT&T 's C.R.M platform.

Call Center Agent | Salesboom
March 2008 - June 2014
Handled inbound calls from the company's clients in the USA and Canada and resolved the client's requests utilizing the company's C.R.M platform and also provided email and chat support.During my work there I also handled the company's billing department and processed the credit card payments and created sheets of the company's financial transactions and made outbound calls to the customers with delinquent accounts and I also handled the credit cards disputes , charge backs and the refunds .I also during my employment there improved the company's rating with the BBB from B- to A+ by responding to all the complaints filed against the company either by explaining the company's position on it or by reaching to an agreement with the complaining customer.
Bill Collector | Alliance One
March 2006 - January 2007
Worked on Citibank and Capital One bank accounts .As a bill collector I made outbound calls to the debtors on behave of Citibank and capital one account and studied the delinquent accounts and determined what type of payments or settlements can be offered on behave of the company using the company's C.R.M software and debt collection software.

Education
Bachelor of Applied Science (B.A.Sc.), Electrical engineering | Alexandria University
1994 - 2000

Language
English - Fluent
German - Very good
Arabic - Fluent

Work Terms

I am available to work from 11 AM EST to 7 PM EST for jobs that required instant response like telemarketing or phone support.For chat and e-mail support and office work .I am available around the clock.
I can work on hourly basis or fixed price monthly or weekly.