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Skills

  • Client Contact
  • Client Development
  • Client Issue Resolution
  • CRM
  • Customer Experience Management
  • Customer Service Management
  • Relationship Management
  • Social CRM

Services

  • Customer Relationship Management

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    ● Ensuring Customer Satisfaction by prompt and impeccable service. ● Plan and manage the inventory and ensure optimum supply of resource ● Analyzing marketing trends and tracking competitors activities...

    Client ContactClient DevelopmentClient Issue ResolutionCRMCustomer Experience Management

About

A professional with extensive experience in Automobile Industry, having about 10+ years in different roles. My experience through these years has honed my expertise in the areas of Customer

Building and maintaining healthy business relationship with customers ensuring maximum customer satisfaction by monitoring Post-sales activites.Maintaining & Monitoring the SSI scores, complaint resolution plan, operational & people management excellence through review meeting to build more effective communication.

ROLES AND RESPONSIBILITY-
●Analyzing marketing trends and tracking competitors activities and providing valuable inputs for product enhancement and fine tuning in sales & marketing strategies
●Responsible for top line and bottom line of the showroom and monitoring the newly introduced brands
● Ensuring timely & proper scheduling of deliveries on the previous & on delivery day.
● Auditing of IFIR
● Monitoring & Maintaining SSI score.
● Guiding CRO to capture all complaints before & after sale
● Meeting unsatisfied customers personally & resolve their issue.
● Ensuring Customer Satisfaction by prompt and impeccable service.
● Training on company audit parameters to meet the best in industry compared with the competitor in market.

Work Terms

anything but just work and life

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