I am 26-year-old specialist based in Poland. I am passionate about customer service and keen to further develop my skills. I am able to work very effectively under pressure of time, independently and in a team and I am detail-oriented and well organized. I am fully commitment and creative, willing to learn and develop my skills. Furthermore, I have excellent verbal and written communication skills and fluency in English. I have extensive knowledge of MS Excel as all of my past positions involved deep understanding of Excel and working with its tools.
Work experience
- Account Manager at Warsaw Stock Exchange
Working as the Account Manager at Warsaw Stock Exchange gave me the opportunity to deeply understand communication with clients. I gained the experience mainly in acquiring new clients, negotiating contracts and building relationships with prospective foreign clients. I have worked mainly by e-mails and phone calls. I do believe that this position helped me in building my strengths and I enjoyed working with clients. Moreover, being responsible for MIFIR II/MIFIR implementation project with regards to market data field helped me to develop my leadership and decision making skills.
- Regional Contribution Analyst at Bloomberg LP
Customer service - managing client queries regarding 3rd party real-time data, historical market data and feeds. Moreover, I developed strong analytical skills while working on Bloomberg terminal and using MS Office programs (mainly MS Excel). I was also working on multiple continuous improvement projects.
- Junior Product Controller at Royal Bank of Scotland
- Intern at Decora SA
Education
- Master degree: Finance and Accounting, Warsaw School of Economics
- Bachelor degree: Finance and Accounting, Poznan University of Economics
Advanced English: certificate LCCI English For Business (level 3)
MS Office proficiency, advanced MS Excel skills
Personal interests: travelling, photography, reading, cooking, yoga, meditation.