Plant-Based Chef and Content Creator/Editor, Website builder (Wix, Shopify, WordPress).
**Cover photo made by me using Adobe Photoshop**
www.cookeryboutique.com
www.theflavorvegan.com
IG: @theflavorvegan
Experience Summary
10/16-Present ezCater, Boston, MA (80% remote)
Customer Support Ninja, e-Force
• Provide insanely helpful support to customers and caterers through email, text message, chat, and over the phone, fostering a sense of trust and advocacy
• Collaborate on an e-Force team of five to analyze and prioritize inbox items and the flow of work it creates for the Ninja team
• Watch for and alert management of system and process issues; recommend solutions
• Utilize Slack, Google Docs, and Freedom to communicate with my team, track issues, and provide project updates
11/11-Present SweetS LLC, Cincinnati, OH
Owner, Personal Chef
• Manage social media for Instagram @theflavorvegan
• Create written and visual content as a blogger for theflavorvegan.com
• Produce meals by assessing recipes for quality/seasonality, cost, and availabilty; develop a detailed list of procedures per production
• Execute catered events such as Tapas Parties, BBQs, and Dipped in Chocolate Parties
3/13-12/14 Kao USA, Cincinnati, OH
Customer Logistics Analyst, Wal-Mart
• Managed Wal-Mart orders with the use of SAP and SharePoint
• Performed detailed analysis at the SKU level in order to recommend strategies for managing John Frieda inventory, promotions, and service improvements for the customer
• Worked closely with Hair Care contact at Wal-Mart to provide full support for John Frieda and PFC items
• Lead bi-weekly, cross-functional meetings to provide performance updates to the team
• Managed CRP/VMI ordering for Delhaize and consistently delivered service levels that were above goal
Work Terms
Working terms are determined based on the criteria of each individual contract.
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