I am reliable and very hard working individual. I have 4+ years with customer service, data entry & scheduling.
I am eager to learn more and grow. I am a very dependable person and work well with others as well as on my own.
Work History
Switchboard, Customer service rep, Data entry | Eye specialist of Mid-Florida
January 2011 - January 2012
*Handled all clerical duties to support organizational objectives, including: answering phones,
transferring calls to the appropriate personnel, producing/editing documents, charts and presentations and maintaining records/files.
*maintained effective communication with all peers and managers, helping to ensure an environment where we could work together.
*Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
*Politely assisted customers in person and via telephone.
*Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
secretary, customer service, sales, Data entry | Highlands county YMCA
January 2008 - January 2011
*Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
*Sufficiently handled all front office duties, conducting most daily transactions and maintained drawer balance of cash, checks and payments on credit cards.
*demonstrated record of great workflow and providing exceptional customer service within a fast paced environment.
*Politely assisted customers in person and via telephone
Education
Associate of Science (A.S.), Medical billing and coding | Ultimate Medical Academy
2012 - 2014
*Certifications - CMS 1500; Medicare Fraud & Abuse prevention, detection & reporting; Uniform Billing (UB)-4.
*Coding Skills - ICD-9, HCPCS, CPT, introduction to ICD-10-CM.
*Administrative skills - Health insurance claims processing, Medical office procedures including scheduling appointments, verifying insurance, collecting co-payments, payment posting, office management
Work Terms
I am available as needed and other information can be talk about at anytime.