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Skills

  • Training
  • Business Planning
  • Career Coaching
  • Career Development
  • Customer Acquisition Strategies
  • Customer Advocacy
  • Customer Experience
  • Customer Experience Management
  • Interview Coaching
  • Life Coach
  • LinkedIn
  • Networking
  • Operations Management

Services

  • Career Coach

    $150/hr Starting at $150 Ongoing

    Dedicated Resource

    I have evolved myself and my career constantly over 20+ years by networking, building relationships, following and responding to market needs and promoting self. With this I've developed a "career agility"...

    Career CoachingCareer DevelopmentInterview CoachingLife CoachLinkedIn

  • Customer Experience Operations Consult

    $200/hr Starting at $200 Ongoing

    Dedicated Resource

    Provides consulting, coaching and fractional executive leadership. Expert in solution development, sales, marketing and customer operations (professional services, support, customer success, product...

    Business PlanningCustomer Acquisition StrategiesCustomer AdvocacyCustomer ExperienceCustomer Experience Management

About

Helping individuals and businesses make a tidal wave not a splash via my capabilities that provide unique approaches to grow individuals and businesses.

I have started 3 companies, worked at 10, along with leading a non-profit and co-founding the Alliance of Technology and Women in the span of 20 years. I've helped companies grow profitability thru innovation, cost containment, improved quality, employee engagement and customer advocacy. This includes creating a multi-million dollar business that grew 30% in one year; increased margin 9% via restructuring; 20% jump in onboarding speed via methodology standardization; and coached high potential employees to higher levels of responsibility for promotion.

I am “The Servant Force Multiplier” – I decode problems to motivate, connect and integrate diverse people to accelerate achievement together.

I started Impact Oceans to help people and businesses make a tidal wave, not a splash.

My position is unique as a female tech exec with global experience in various sized companies. I am committed to bring these diverse experiences and perspectives to you to enable great customer and partner experiences for growth. It’s about nurturing your employees, customers, partners and investors – if it isn’t, you won’t be in business long.

My business serves CEOs, Chief Customer Officers, COOs, Heads of Services, Customer Success, Support and other senior executives in high growth tech, eCommerce and professional service firms to help them solve pain points in their customer and partner's journeys by building, scaling and transforming their Customer and Partner Operation functions.

I have applied my years of experience to build the Career Agility System(SM) to help others accelerate not just their career progression but also find fulfillment.

I take both of the above to help individuals and companies enable female talent to be exposed to experiences to grow to create the next generation of women tech leaders.

My Values: Trust - Transparency - Tenacity - Trailblaze

Experience: M&A | Partner Program Development | Diversity, Equity & Inclusion Programming | Digital Transformation

Founded: 2016