Outsourcing, Call Center, I.T. and Business Operations Expert
STRATEGIC ADVISOR TO 20+ C-LEVEL EXECUTIVES (Ranging from Fortune 100 firms to small start-ups): Business/Strategic Planning, Offshore Strategies, Executive-Level Brainstorming/Advice, Change ManagementIDENTIFIED/DROVE $3-MILLION SAVINGS AND INCREASED REVENUE FROM OUTSOURCED CALL CENTER OPERATIONS (Fortune 50 Insurance): Assessed multiple outsourced call centers to identify operations, quality, and customer retention opportunities; re-engineered processes and implemented metrics resulting in measurable annual savings exceeding $3-MillionDESIGN/DEVELOPMENT/IMPLEMENTATION OF A NEW I.T. OUTSOURCING PROGRAM (Fortune 100 Healthcare): End-to-end outsourcing program design/implementation for a 3,000-FTE I.T. organization; designed long-term strategy with CIO/staff; led vendor selection, due diligence and contract negotiations; designed/implemented metricsFACILITATED $10-MILLION IN ANNUAL OFFSHORING SAVINGS (GE Capital): Led offshoring initiatives across multiple business lines -- including cu
Work Terms
* Open to consulting engagements ranging from 1-hour to 1-year
* Accept MC/VISA/Amex and Guru's SafePay Service
* Open to in-person consultations in any location*$275/hour for all telephone consultations regardless of location and for all work delivered in-person in Fairfield County, CT. Higher rates and travel expenses apply for in-person work in other areas - contact us for details.