Banner Image

Skills

  • Administrative Assistant
  • Billing
  • Call Center
  • Cold Calling
  • Communication Skills
  • Customer Satisfaction
  • International Business
  • Phone Support
  • Technical Support
  • Trainer
  • Virtual Assistants

Services

  • International virtual assistant

    $10/hr Starting at $30 Ongoing

    Dedicated Resource

    Proven ability to handle high call volumes and meet or exceed performance metrics. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Strong...

    Administrative AssistantBillingCall CenterCold CallingCommunication Skills

About

Passionate customer service professional with 9+ years of experience in the call center industry. Proven ability to handle high call volumes, meet or exceed performance metrics, and resolve customer issues in a timely and efficient manner. Expertise in billing, technical support, cold calling, escalations, inbound sales, and time management.

Skills:

Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Strong problem-solving skills
Ability to remain calm and professional under pressure
Experience with a variety of call center software and applications
Knowledge of billing and technical support procedures
Ability to cold call and generate new leads
Experience with customer satisfaction surveys
Ability to work with a variety of personalities and customer needs
Ability to resolve customer issues in a timely and efficient manner
Experience with customer escalations
Knowledge of company policies and procedures
Ability to work overtime and weekends as needed
Attentive to detail and accuracy
Willingness to learn new things and adapt to change
Positive attitude and willingness to go the extra mile
Team player with a strong work ethic
Experience:

Customer Service Representative

Acme Corporation

2014 - Present

Handled high call volumes and met or exceeded performance metrics

Resolved customer issues in a timely and efficient manner

Provided excellent customer service to a diverse customer base

Experience with a variety of call center software and applications

Knowledge of billing and technical support procedures

Generated new leads through cold calling

Conducted customer satisfaction surveys

Education:

Associate of Arts in Business Administration
DeVry University
2012
Awards and Recognition:

"Employee of the Month" (2017)
"Top Performer Award" (2018)
"Customer Service Excellence Award" (2019)
Personal Interests:

Traveling
Hiking
Reading
Spending time with family and friends
I am passionate about providing excellent customer service and helping people solve their problems. I am also a flexible and adaptable worker who is always willing to go the extra mile. I am confident that I have the skills and experience to be a valuable asset to your team.

Work Terms

i am very flexible when it comes to work time