ABOVE & BEYOND , Customer & Client satisfaction is guaranteed.

Customer-Focused Professional
As a dedicated and experienced Customer Representative, I leverage my exceptional communication skills, analytical mindset, and problem-solving abilities to deliver top-notch customer experiences. With a strong background in fraud analysis and a certification in forensic accounting and fraud examination, I effectively identify and mitigate potential threats, ensuring secure and trustworthy customer experiences.

Professional Experience:
- Customer Service Representative, United Bank for Africa (3 years)
- Resolved customer complaints, addressed requests, and provided timely responses to enquiries.
- Utilized strong communication skills to convey important information, fostering long-term customer relationships.
- Remote Customer Representative, Gigbanc (current)

Key Strengths:
- Excellent communication and interpersonal skills
- Proven problem-solving and analytical abilities
- Strong attention to detail and high level of integrity
- Active listener with a customer-centric approach

Personal Interests:
- Reading and writing
- Watching movies
- Cooking

I'm excited to bring my skills and experience to a role where I can continue delivering exceptional customer experiences and making a positive impact.

Work Terms

I prefer a clear, verbal, written, and solution-focused communication style. I adapt my approach based on the situation—whether it's direct and concise for efficiency or more empathetic and detailed when addressing complex issues. My work hours/schedule are flexible and can be tailored to my employer's need.