Experienced in hotel data collector / book airline / customer service

PROFESSIONAL EXPERIENCES IN HOSPITALITY
• Manage content related processes
• Maintain content ticketing process
• Market research and sourcing the new hotels into the system according to the market trend
• Deep analysis of the changing market and make suggestions for sales tactics
• Arrange seminars for sales channels and help resolving any problems as soon as possible
• Plan & implement promotion activities, events and seminars with team and clients.
• Assist Sales Manager in realizing annual sales target in Thailand
• Customer relationships management from front line to online experiences
• Track execution and report up in regular updates
• Information management in the system
• Handle inquires and request from colleagues and clients

WORKPLACES
Miki Solutions Limited (Content Management) Oct 2015 - Mar 2021
Cambodia Angkor Air Company Limited (Reservation Ticketing & Sales Coordinator) Apr 2014 – Jul 2015
Hainan Airlines Company Limited (HNA) (Customer Relations) Nov 2013 – Apr 2014
Vietnam Airlines Company Limited (Reservation & Ticketing) Aug 2010 – Oct 2013
Ibis Nana Bangkok Hotel (Front Officer) Jan 2009 – Jul 2010

SKILL
Language: Thai – Native Speaker
English – Good (Reading, Listening, Writing and Speaking)
Toeic: Score 710/990 points (Listening 395 points & Reading 315 points)

COMPUTER
Sabre System (Airlines system) – Good
Microsoft Word, Microsoft Excel, Microsoft Outlook and
Microsoft Powerpoint – Fair
Opera, AS400, Salesforce and Travel Studio (Hotel system) - Good

RAINING & ACTIVITY
• Procedure for Schedule Changes & Handle reservation and
ticketing in Phnom Penh, Cambodia
• Frequent Flyer Program (Golden Lotus Plus) in Danang, Vietnam
• Basic Ticketing (Sabre System) in Ho Chi Minh City, Vietnam
• FAM trip in Hanoi & Sapa, Vietnam
• Opera Training Course, Micros Co.,Ltd.(Hotel Management System)

Work Terms

- Pay suddenly after finish work
- Sincere with employee