I am looking for work from home opportunity. I have an experience of 9 years in corporate industry

Regional Service Manager- Retail Banking, Gurgaon
ICICI Bank Ltd
September 2011- March 2014

Overview of customer handling at 30 branches in the region. Ensuring Superior customer satisfaction in accordance to service framework
Enforcing standards, best practices and key service differentiators
Training and Development
• Identifying training needs of the employees though the analysis done on service and Quality parameters and then training them on the same.
• Training Employees on new initiatives and new processes rolled by Corporate Office
• Identifying skill gap and required trainings on behavioural and soft skills.
Providing trainings across regions to leaders on various initiatives rolled out by corporate office

Regional Quality Manager- Banking, Gurgaon, ICICI Bank Ltd.,-April 2010- August 2011
Branch Operations Manager- Branch Banking, ICICI Bank Ltd- April 2007- April
Branch Official, ICICI Bank Ltd- April 2005-2007

Work Terms

I can work from home. On daily basis i can give 4-5 hours of time