Technical Support Representative / Data Entry
I am new to freelancing but I'm willing to learn and finish the job that you may assign. I have more time now at home which it would be best to share my skills and experiences with any clients that are interested here online.
I am currently employed as a Technical Support Associate 2 in Convergys Philippines Services Corporation.
I was able to do some data entry jobs like I had a previous project that needs to gather contact information for all companies listed in google docs to Inside View website. I was given a task to collate the Companies information and its revenue and afterwards take the contact information and profile link from LinkedIn from CEO, COO, General Manager, CTO, Head of Development, Head of Product Management, Head of Marketing, and Head of Sales.
*Technical Support Representative/ Email and Chat support | Convergys Philippines Services Corporation
-I am currently working as an outsource technical support associate in At&T. I handled various technical troubleshooting such as rebooting the modem, doing firmware reload on the modem, fixing no dial tones and any other phone issues. I am well trained in handling port forwarding issues, email client and webmail issues, and browser issues.
* Customer Care Specialist | Concentrix Daksh Philippines
June 2014 - April 2016
-I resigned as an escalation manager for Fraud Department in Lloyd's Banking Group, one of the topmost financial institution in the United Kingdom. I handled supervisor calls and fraud claims.
I was once an agent for disputes department.
*Customer Service Representative | California Telemarketing INC.
November 2013 - June 2014
-I worked as a collections agent in Receivables Performance Management.
Work Terms
40 hours/ 1 week, $4.00/hour