An IT Support Specialist with 10 years of professional experience in Managing and supporting Small-Medium & Enterprise networks.
Core Network Support & Platform Systems Skills: iMaging |Migrations |Deployments
Based on Microsoft |Cisco |Apple platform for Small & Medium IT Solutions: - Infrastructure Planning &
Design, Deployment, implementation, Integration & Support of Midsize Business Networks Systems &
Applications with clients’ proprietary devices. Remote Management and Support, for the Small
Business Customer: - the goal is making it more feasible for users and small/midsize/large businesses to
manage a more functional “I T” Network environment. Provide guidance and strategy for participants
(including VAP/VARs/ISVs/System Builders) in an IT Solution environment, to handle more complex
IT task such as the deployment of new technologies, troubleshooting persistent problems and some level
of technology management. Giving the customer and end-user a sense of control of their IT infrastructure
Core OS & Server Apps Management Platform Skills: Windows | MAC|IOS | Android
Solid Knowledge of Desktop OS Management Features integrated with Network OS Technologies
(Desktop: Windows: XP, Vista, 7 & 8 in Windows Servers (2003, 2008 & 2012) & MAC network environment
Call Center Technica/Customer Service Specialist (Telephony, Cable and Wireless Technologies)
Cisco-Anywhere-Connect/Remedy/ASPECT experience – Help-Desk & Ticketing System Support
Site & Remote User Support: Contacts-Call-Center Software integrated with VPN/Telephony/VoIP-System
Hardware & OEMs| Flat Panel TVs |Devices & Printers| SAN, NAS & Routers| Wireless & VoIP
Break/FIX: Install/Setup, Configure and Test hardware systems (Laptops, PCs, Routers, & SBS Servers Syst.)
Break/FIX: Flat Panel TVs & Monitors of name brands (SONY, SAMSUNG, VIZIO.) with replacement parts
Build/Setup/Support Small Business-PCs/Servers and integrated networking components: Routers, HSD, Video
Setup, Maintain &Train Small-Midsize Business Users/Owners of SB Network Servers & PCs/peripheral systems
Diagnose, troubleshoot and resolve hardw
Work Terms
Hours of Operation: 8:00 AM - 11:00 pm
Payment Terms: Direct Deposit & Checks
Preferred Communication Style: Phone & Email