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  • C#
  • CSS
  • Graphic Design
  • HTML

Services

  • Amazon Account Manager

    $15/hr Starting at $1K Ongoing

    Dedicated Resource

    I enroll to learn being Amazon account Manager. We have a community of seasoned Account Manager and coaches that can share knowledge and experience in nook and crannies of being successful Amazon account...

    C#CSSGraphic DesignHTML

About

Let me help you look for a winning and profitable product.

JOB EXPERIENCE:

IT Service Desk
Safeway Philtech
July 31, 2017 to Present

•Handles inbound and outbound calls from co-workers in North America who are working at Albertson and Safeway supermarket, gas station and pharmacy.

•Responsible for analyzing resolving and creating incident tickets for every concern that they have: such as passwords, application, web sites all the equipment that you can find in supermarket, gas station and pharmacy.

•Doing escalation when all 1st level trouble shooting has been made.


Network Engineer Level 3
GLOBE Telecom – Teletech
Jan 26, 2015 to April 4, 2016

• Handles inbound and outbound calls from Globe Telecom, AT&T and SingTel customers.

• Assist client with technical concerns by trouble shooting Leased Line, Frame relay, MPLS/IP-VPN, ISDN network, and direct internet for inbound and outbound calls to Globe client.

• Ensures that all complaints of clients are given solutions in a timely manner.

• Coordinates with different support groups in timely manner to resolve outage immediately and updates customers (both and local and foreign) through email or call regarding progress or solution for the raised concern.

• Documents all concerns and queries of clients on ticketing system
.
Network Engineer- Promoted to SME Subject Matter Expert.
GLOBE Telecom – Teletech
April 4, 2016 to July 30, 2017

• Handles escalated / ageing ticket until resolved.
• Answers client email and Service unit for escalation.
• Supervises level 2 Network engineers in absence of Duty TL
• Does Level 3 Network Engineer if needed.



Technical Support (FWBO Support Specialist)
SMART Communications- Kuro Teknika .
Progress Building, East Avenue, Quezon City
May 26, 2014 – Nov 26, 2014

• Monitors and troubleshoots WAN, WLAN, LAN issues and responds timely on network outages/interruptions.

• Troubleshoots Hardware issues over the phone.

• Assists in deploying/configuring of new network equipment.

Work Terms

i can for for 8 hours per day except Saturday and Sunday any shift schedule can fit me.