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Skills

  • Account Management
  • Analytics
  • Avaya
  • Client Issue Resolution
  • Correspondence Management
  • Order Processing
  • Phone Support
  • Promotions
  • Quality Assurance
  • Reports
  • Training
  • Zendesk

Services

  • Customer Service, Email/Chat Support

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    𝙷𝚎𝚛𝚎 𝚊𝚛𝚎 𝚊 𝚏𝚎𝚠 𝚍𝚎𝚝𝚊𝚒𝚕𝚜 𝚘𝚏 𝚖𝚢 𝚓𝚘𝚋 𝚎𝚡𝚙𝚎𝚛𝚒𝚎𝚗𝚌𝚎𝚜:  ✅ Product Specific New Hire Training Delivery and/or Process/Softskills related Refresher sessions for agents. ✅ Assesses...

    Account ManagementAnalyticsAvayaClient Issue ResolutionCorrespondence Management

About

Customer satisfaction has always been my number 1 goal and my skills, people-centric nature, compassion for people, and the quality of work I provide have afforded me multiple job promotions as an Escalations Support, SME, Quality Assurance Analyst for 2 years and 5 moths and a Trainer for 2 years.

In my pursuit of shifting into a full-time WFH freelancer, I have started studying the necessary skills needed to get hired. I am new to the scene but I am very eager to learn and find my place here.

Work Terms

5-6 hours daily, weekly payment, slack/google meets