I am a Senior Executive with experience in operational, project management and customer service roles. I have worked as a VA for international clients.
Project Management – handling IT and non-IT projects.
KPI, KRA, CAPA, SLA guidelines.
Research and Investigation.
Data Analysis and Reporting – Sales, Accounts, Forecast, Expenses, MIS Reports.
Operations Management, Process Planning, Improvements
Project Delivery, Stakeholder Management, Resource Planning across projects,
Project Reviews, Status Updates. Budget Planning and Allocation, Revenue Management
Project Documentation, Charter, SOW, Updation of Risk/Change Versions.
Banking Investigations, Ticket Management, Support Function Management for Business Applications.
Analytics, Financial Analysis, Incident Management, Support Functions, Application Testing.
Client Relationship management – maintain customer relationship with international clients.
Sales and Support – Lead Management, Requirement Gathering, Project Estimate and Budget, Phase-wise tasks, Closure etc.
Process Expert – implemented headcount reduction and process improvement projects.
Lead Software Testing Projects - output vs. requirement analysis.
Customer Support – Email, Chat and Application-based.
E-Commerce - Amazon seller portal management, product listings, handling customer queries.
Task oriented, Professional, Organised, Systematic, Trustworthy, Team player, Responsible, Can work with minimal supervision.
Excellent People Management Skills.
PMP trained, GB trained, ITIL Certified, SOSA certified.
Work Terms
I am interested to take up roles to work from home and provide the best of service to my clients. Interested in long/short term projects with fixed as well as hourly payment modes. Willing to work in varied time zones.
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