I've worked for BPO companies for a total of 5 years as a customer service and technical support representative. I've handled accounts such as real estate, travel, telecommunications and financial. I also have a brief experience as an online English teacher for Chinese and Japanese students of all ages. My freelancing career started in January of this year as a general transcriptionist and eventually land a job as a virtual assistant for Merch by Amazon business and Shopify. My expertise includes e-commerce management, order management, product research, drop shipping, social media management, and customer support via phone, e-mail, and chat.