Proven achievements in SaaS sales, technical customer support and customer success.

An empathetic, steadily progressing technical customer support and SaaS sales professional with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand the client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Skilled communicator and listener with a knack for remedying issues via phone, email and chat. Excellent track record of significantly increasing service quality and sales.

My previous experience as a customer success strategist, complaints manager, process analyst and a change champion grounded in the customer experience space, has helped me in developing a wide range of skills for continuous process improvements.

During my journey in customer experience management where i supervised customer service professionals and worked as a customer success strategist, I mapped out the customer’s lifecycle and designed retention plans at each stage to foster customer loyalty. I also worked closely with an outbound sales team to increase interactions & usage of digital channels. I was also a change champion improving service levels via Net Promoter Score (NPS) within the bank.

I like to run, play table tennis and watch movies. I look forward to a great time here, and rewarding remote work.

Work Terms

I have a flexible work schedule although I am available to work during the day (US hours). You can reach me via video conferencing, email , whatsapp or sms. My rates are negotiable.