Customer Support Specialist | Delivering Seamless Assistance & Positive Experiences.
Customer satisfaction is my priority. With extensive experience in customer support across retail, e-commerce, and insurance, I specialize in delivering top-tier service that enhances customer experiences and builds brand loyalty. I have successfully handled live interactions and inquiries, ensuring smooth communication and issue resolution.
I am proficient in CRM systems such as Zendesk, Freshdesk, Helpdesk, Zoho, and more, allowing me to efficiently manage customer interactions and streamline workflows. My ability to handle ticketing systems, escalations, and inquiries ensures quick and effective solutions while maintaining a positive experience.
Key Skills:
✔ Excellent communication – clear, professional, and engaging interactions.
✔ Problem-solving – quickly identifying issues and delivering solutions.
✔ Multitasking – managing multiple tasks with high accuracy.
✔ Empathy & active listening – understanding concerns and providing personalized assistance.
✔ Conflict resolution – turning challenges into positive outcomes.
✔ Technical proficiency – skilled in navigating support platforms and databases.
Beyond customer support, I have experience in administrative tasks such as managing schedules, organizing information, and maintaining structured workflows. My ability to handle multiple responsibilities efficiently makes me a valuable asset to any business seeking a dedicated and results-driven professional.
Let's connect and discuss how I can help improve your customer experience and business operations!
Work Terms
✔ Availability: I offer both short-term and long-term support. My working hours are flexible and can be adjusted to meet project needs.
✔ Communication: I communicate exclusively through Guru’s messaging system to ensure smooth, secure, and professional collaboration.
✔ Services Offered:
Customer support, including handling inquiries, managing tickets, and ensuring a positive customer experience.
Administrative support, such as scheduling, organizing data, and streamlining workflows.
✔ Payment Terms: Payments are processed securely through Guru’s SafePay system for mutual protection. I prefer milestone-based or weekly payments but am open to discussing other arrangements.
✔ Turnaround Time: I am committed to timely responses, efficient task completion, and meeting deadlines to ensure high-quality service.
I look forward to collaborating and helping you enhance your customer experience!