Providing Fast, Empathetic, and Reliable Customer Support to Enhance Every Customer Experience.

Hi there,
Are you looking for a highly skilled CUSTOMER SUPPORT Specialist who can enhance CUSTOMER EXPERIENCE, improve retention, and boost satisfaction rates? I specialize in EMAIL SUPPORT, Online CHAT SUPPORT, CUSTOMER SERVICE, CUSTOMER SUPPORT, E-commerce SUPPORT, Product Knowledge, and IT SUPPORT. With expertise in ZENDESK, HUBSPOT, and PHONE SUPPORT, I ensure seamless customer interactions that drive loyalty and satisfaction. My strong foundation in Communication Etiquette, Email Communication, and Administrative Support makes me a valuable asset to any business.

With extensive experience handling inquiries, resolving complaints, managing accounts, and providing backend support, I guarantee professional, empathetic, and efficient customer service. Whether it's e-commerce, SaaS, telecommunications, or technical support, I deliver high-quality solutions tailored to your business needs.

Key Skills & Expertise:
✅ Customer Support & Service (Live Chat, Email, Phone Support)
✅ Technical Support & Troubleshooting
✅ Customer Retention & Acquisition Strategies
✅ E-Commerce Support (Shopify, WooCommerce, Amazon, eBay, Dropshipping Support)
✅ Account Management & Backend Support
✅ Telecommunications Support & Ticket Management

What I Bring to Your Business:
🔹 Fast & Efficient Problem-Solving – Quick issue resolution to reduce churn and improve customer satisfaction
🔹 Personalized Support Approach – Tailored customer interactions that increase brand loyalty
🔹 Proactive & Clear Communication – Ensuring timely responses and effective conflict resolution
🔹 Strong Technical & CRM Knowledge – Expert in Zendesk, Freshdesk, HubSpot, Salesforce, LiveChat, IT Support, and more

Tools & Platforms I Use:
💻 Customer Support & CRM: Zendesk, Freshdesk, HubSpot, Salesforce, Helpshift, Kayako, LiveChat
📩 Communication: Slack, Microsoft Teams, Skype, WhatsApp, Telegram, Zoom, Aircall, Twilio
🛒 E-Commerce & Order Management: Shopify, WooCommerce, Amazon, eBay, AliExpress, Magento
📊 Project Management: Trello, Asana, Jira, Monday.com, Google Workspace (Docs, Sheets, Meet)

📈 Proven Results: Increased customer retention by 15% and improved customer satisfaction by 20% in previous roles.

I am dedicated, detail-oriented, and highly adaptable, ensuring that your customers receive top-notch support that strengthens brand loyalty and drives repeated business.

Let’s work together to make your customer service exceptional!

📩 Message me today, and let’s discuss how I can help your business thrive.

Warm regards,
Lovelyn.

Work Terms

Hours of Operation:
Available Monday – Friday, 9 AM – 6 PM (GMT+1). Open to flexible hours based on project needs.

Payment Terms:
✔️ Hourly or Fixed Price – Based on project scope
✔️ SafePay Preferred – Ensuring secure transactions
✔️ Payments to be released upon project milestones or completion

Preferred Communication Style:
📧 Email, Guru Messages, Slack, or Zoom for clear and efficient communication.
💬 Responsive and professional, ensuring smooth collaboration.