Are you looking for a highly skilled and efficient Customer service /Data Entry agent/ interpreter? As an English speaker with a strong academic background and considerable CS and TR EXP.

Team Leader | C-Sat
February 2019 - March 2020
Team leading for customer support handling more than 4 companies for online shopping as the company is business solutions provider and call center for more than 4 international companies off-shore, handling team members schedules, quality assurance, adherence, training, developing.

Customer Service Representative | Vodafone Shared Services Egypt
January 2017 - January 2019
Answering customer's calls and handle billing, technical, and network queries and assist customers with general queries and help in developing better customers experience for UK/Ireland Customer's.

Senior Back Office Administrator | Careem For Smart Networks
May 2015 - June 2016
Used to handle Zendesk emails for customer service and drivers, managed bookings and technical errors with clients bookings and follow up on ongoing operations, developing better customer service experience.

- I participated in a conference in the Arab league in a model of united nations for my university as an interpreter.
- I participated in interpretation of some events voluntarily.
- I translated an app in Dubai (UAE) called "Yardi" for hospitality reservation.