$9/hr · Starting at $25
System wide monitoring, reporting, ticket creation and first-line troubleshooting. As well as incident and crisis management using various tools including Nagios, Centreon, Microsoft System Center, Orion,...
Working with end users (internal or external) to resolve issues with hardware or software in a timely and professional manner.
With experience exceeding 15 years and having worked for multiple technology companies in London, Barcelona and Amsterdam, I have worked in various technical and non-technical roles. These include customer support, logistics, technical-support, account management, sales, server management (Windows 2008) and system-wide monitoring using Nagios, Orion and Microsoft System Center. As a result of my varied working background, I am able to tap into a long history of experience in working with both technology and people. My collective skills as an account manager and customer support representative as well as my experience as a Server Administrator and NOC operator enable me to work with both end users and technical staff in a broad range of situations. I take pride in understanding the product and client I am supporting or system I am managing and I believe this is essential to produce high-quality work.I am a native English speaker with intermediate Italian and Spanish with Basic French skills and currently learning German. I have used all my languages in different roles during my working life.I am looking for a job that fits within my skill set and allows me to use my previous experience while giving me a chance to learn more and face new challenges. I believe this to be valuable to both the employee, the employer and the client or product that I am serving or supporting.
I am flexible with working hours however prefer not to work between 18:00 and 00:00 GMT as this represents the middle of the night in the APAC region.
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