GHL Virtual Assistant | Customer Service & Event Planning Expert | Streamlining Business Operations

Customer-focused Virtual Assistant and Customer Support Professional with 10+ years of experience in non-voice support, CRM management, client relations, and process training. GHL (Go High Level) trained and adept at managing customer accounts, scheduling, data entry, automation setup, and administrative tasks. Strong background in event coordination, workflow optimization, and product training. Skilled in using CRM platforms like Salesforce, HubSpot, and Go High Level to enhance customer engagement and streamline operations. I seek to leverage my virtual assistance, customer service, and CRM automation expertise to contribute to a dynamic team.

Core Skills & Expertise
✔ Hard Skills

Virtual Assistance & Administrative Support
CRM Software (Salesforce, HubSpot, Zendesk)
Data Entry & Database Management
Calendar & Schedule Management
Customer Account Management
Microsoft Office Suite (Excel, Word, PowerPoint)
Google Workspace (Docs, Sheets, Drive, Calendar)
Social Media Management
Event Planning & Coordination
Process Documentation & Training
Payment Processing & Billing Support
E-commerce Support (Order Tracking, Returns, Refunds)
Travel & Appointment Booking
Go High-Level

✔ Soft Skills

Excellent Written & Verbal Communication
Problem-Solving & Conflict Resolution
Customer Engagement & Relationship Management
Multitasking & Time Management
Team Collaboration & Leadership
Attention to Detail
Adaptability & Fast Learning
Decision-Making & Critical Thinking