Experienced and professional IT Manager with over decade of valuable experience in monitoring project performance to ensure company success.

Bidhee boasts over a decade of rich and diverse experience in Information Technology (IT), spanning various key roles that have honed their expertise in driving business growth and operational efficiency. Currently serving as an Information Technology Business Analyst & System Admin at an Online Travel Portal GDS, Bidhee has consistently demonstrated an exceptional ability to leverage data-driven insights and strategic technology implementations to streamline operations and enhance user experiences across platforms.
Over the past four years, Bidhee has played a pivotal role in conducting comprehensive stakeholder interviews to identify critical business requirements and develop detailed specifications. This meticulous approach has facilitated the conduct of gap analyses, enabling Bidhee to pinpoint process inefficiencies and recommend solutions geared towards enhancing customer experiences. Notably, Bidhee's contributions have been instrumental in optimizing payment processes for a Payment Gateway (Mobile Wallet) platform and in developing a seamless remittance system for international money transfers, thereby fostering enhanced user experiences and facilitating secure transactions.
Bidhee's skill set extends beyond business analysis to encompass proficient server and network management, ensuring the establishment and maintenance of reliable and secure infrastructures critical for seamless business operations. Demonstrating a consistent commitment to excellence, Bidhee has successfully managed projects from inception to completion, consistently delivering results within stipulated timelines and budgetary constraints.
Remaining at the forefront of emerging IT trends, Bidhee brings forth innovative solutions that drive increased system functionality and efficiency through meticulous analysis of user needs and software capabilities. Moreover, Bidhee's extensive experience in software quality assurance and documentation has played a pivotal role in the development of high-quality systems and streamlined processes, facilitating effective resource allocation and prioritization.
Prior to assuming their current role, Bidhee held leadership positions as the Head of IT at Q.S. Remit and Samsara Remit, where responsibilities included network and server management, as well as software installation and support services. Bidhee's adept leadership skills were evident in effectively managing team projects and providing exemplary service to clients.
Before transitioning into IT management roles, Bidhee gained valuable experience as a Business Analyst and Software Quality Assurance Officer, contributing to the development of online remittance systems, hotel reservation platforms, and travel portals.
With an illustrious track record of driving business success through strategic IT solutions and operational excellence, Bidhee remains poised to make significant contributions to the IT landscape, continuing to shape the industry through their expertise, innovation set

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