Customer Service | E-commerce | Social Media | VA
eCommerce Manager – 3 years handling different order related tasks for various company types like dropshipping, made-to-order or if the company is using a fulfillment center. Most of the tasks I did were:
? Order processing
? Order fulfillment
? Coordination with couriers, shipper and suppliers
? Refund processing
? Handling return issues
? Inventory management
? Supplier and product research
Online shopping platform handled:
? Shopify
? Magento
? Volusion
Ecommerce application handled for a dropshipping company:
? Oberlo
? Aliexpress
Social Media Manager – 1 year experience on managing social media pages like Facebook, Instagram and Pinterest.
Tasks:
? Social Media Management
? Newsletter creation
? Posting contents
? Editing photo contents via Canva or Photoshop
? Scheduling of social media posts
? Reaching out to Instagram influencers and YouTube v-loggers for collaboration
Social Media pages handled:
? Facebook
? Instagram
? Pinterest
? Twitter
Social media content scheduling application used:
? Hootsuite
? Tailwind
? Mailchimp
Customer Service – Provided 4 years of customer support through email, live chat and email.
Applications handled related to customer service support:
? Avaya
? Ring Central
? Zendesk
? Freshdesk
? Tidio Live chat
? Zopim
? Facebook Messenger
Virtual Assistance - provided administration work such data entry and research
Task management application handled:
- Trello
CRM handled:
- Insightly
- Zoho
I’m very flexible that’s why I had been exposed to different fields of online work as well such as:
- Online English teaching to Japanese
- handled a team of transcribers where I proofread their work and manage every project that comes in
- transcription
I’m a highly self-motivated professional with a passion which drives me toward my goals but it's the hard work that produces my success
Work Terms
Availability: Monday - Saturday
Preferred communication: Skype, email and What's app
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