I am a results driven professional with more than five years working experience in the call center industry. I am trained in Customer Service, Telemarketing and Sales. With my years of experience in the customer service industry and proven main dealer experience in making appointments, dealing with customer requests for service and resolving problems, I feel that I have all of the competencies you are looking for. As a well organised and self-disciplined individual with the ability to prioritise calls under pressure, I feel that I can make an immediate impact on your front line operations. In addition to this I have proven up-selling skills, experience of using the latest call logging software and a history of improving call answering times. I strive for excellence in everything that I do. I have an empathetic, yet assertive manner, and possess excellent one to one communication skills. Furthermore, I possess the right balance of being friendly and approachable, whilst being able to make those hard decisions needed to keep things moving.

Below are my knowledge and experience:
- Google Drive (Spreadsheet,Docs)
- Google Calendar
- Google Voice
- CRM (Salesforce, Capsule)
- Handling emails using Gmail
- Dropbox
- Zopim Chat
- Skype, Nextiva, Aircall
- Wordpress
- Slack

Work Terms

Hourly; Able to work full time (40 hours) or part time; Payment can made through Paypal or Payoneer