A professional online assistant with call center experience that handles client as well as customer queries.

A professional online assistant with call center experience that handles client as well as customer queries. An expert in travel and research, college education has also provided a strong background for the current position as a trainer/teacher. Resourceful and eager to learn more about different industries; constantly on a lookout for best practices in the chosen field with ability to convey the said practices at work for proper implementation.

Also a known expert on the following fields:

• Research (Online and Offline)
• Academic Writing
• Customer Service
• B2B Transactions
• Call Center Skills

Employment History:

Call Center Agent – Cyber City Teleservices Incorporated
Clark, Pampanga
June 2003 – December 2003

Call Center Agent – People Support
IT Park, Lahug Cebu City
May 2004 – June 2005

Call Center Agent/Trainer
Echo Communications
Molo, Iloilo City
December 2005 – June 2007

Trainer
RRLS – ICT Academy
August 2006 – Present

Researcher/Virtual Assistant
Adperk Inc.
California, USA
January 2008 – Present