I am a detail-oriented Virtual Assistant and Customer Service professional based in Rivers State, Nigeria, specializing in administration, sales, marketing, and CRM. With approximately 2 years of experience, I have demonstrated a passionate work ethic and a commitment to delivering exceptional support while ensuring timely project completion with precision.
My expertise lies in effectively communicating with customers, managing multiple tasks, and excelling both independently and within team settings. Thriving in fast-paced virtual environments, I adhere to established procedures while introducing innovative solutions when necessary to surpass customer expectations.
Notably, I bring innovative measures that enhance on-time delivery, focuses on providing top-notch client support, devises solutions, and cultivates relationships to ensure customer loyalty and foster business growth. My skill set encompasses exceptional administrative support, adeptness in fast-paced typing, task prioritization, and effective communication.
I possess proficiency in various communication and workspace management tools such as Trello, ClickUp, Asana, Zoom, Loom, Dropbox, HubSpot, Slack, Monday.com, Zendesk, Freshdesk, Google Suite, and Picktime, among others. I have successfully implemented and communicated innovative approaches to improve process efficiency and product quality.
In sales and marketing, I collaborate with teams to drive revenue by implementing and analyzing initiatives. I demonstrate proficiency in various email marketing tools and excels in lead generation, customer outreach, and upselling tailored products to meet specific customer needs.
With a knack for research across diverse industries, I efficiently analyzes brands, industries, and markets, facilitating informed decision-making. My business acumen contributes to expanding business portfolios, sourcing new opportunities, and nurturing profitable relationships.
Having completed his Senior Secondary Certificate Examination at Niger Delta Science School, Port Harcourt, Princewill consistently seeks to enhance his skill set through continuous learning. He holds certifications from Coursera in Technical Support Fundamentals and from Udemy in Customer Support Skills and Time Management. Additionally, he has undergone specialized training in Digital Witch IT Support.