Customer Care Specialist - Ten Years Experience
Customer Service Specialist – Ten Years Experience
Tests Taken on Upwork (Odesk):
1) Upwork Readiness Test for Independent Contractors and Company Managers:
Score: 5.00/5 – First Place
2) Customer Service Test:
Score: 4.40/5 - In Top 30%
3) Email Etiquette Certification:
Score: 3.85/5 – Above Average
4) Call Centre Skill Test:
Score: 3.75/5 – Above Average
5) U.S. English Basic Skills Test:
Score: 3.50/5 – Above Average
6) U.K. English Basic Skills Test:
Score: 3.50/5 – Above Average
Good Day,
I have ten years plus experience in customer service and telesales industry (International Bpo’s) while serving international clients.
Areas of expertise:
• Specialization in email writing, article writing, chat support, inbound and outbound calls to clients across the globe.
• Worked with UK based ecommerce website for more than six years providing customer service for beauty products.
• Reconciliation of payment methods/gateways basically related to ecommerce websites.
• Perfection in handling cases like chargeback, disputes. Handled payment gateways related to Amex, Visa and MasterCard. .
• Email quality analysis and business analysis.
• Identifying and assessing a client’s critical needs.
• Conducting regular Business Reviews of customers.
• Identifying areas that need to be improved within the call centre and creating action plans for under-performing employees..
• Handled data entry projects.
Work Terms
Available for full time, part time.
Ready to work on weekends.