Excellence and Accuracy

A friendly and engaging customer service specialist with over six years of experience responding to all types of customer inquiries, escalated issues and complaints. During that time, she developed proper phone etiquette, customer care, and ability to politely deal with aggrieved customers. She managed a group of people who handled sales verification, quality assurance, and administrative report. Apart from her ability to effectively lead a team, she made sound decisions and worked with managers and staff at all levels of responsibility.

Right now, Quencee is seeking a career change to a position involving virtual assistant tasks. She is aware that virtual assistance is a competitive field, but this is the kind of work that would fit her as a mom. She can manage her time as a parent and as a virtual worker. Being an assistant working remotely is not new to her because she already helped a client for a short period of time. She handled all personal stuff of a client including calendar management and scheduling, appointment setting in a restaurant, salon, clinic, gym, and spa, online research and took an online course for a client. She also managed client's personal accounts, purchased products and ordered food online. She was able to assist an occupied individual through proper communication and coordination.

Work Terms

I can work 20-30 hours per week between 9:00 am to 4:00 pm EST. I can accept thru this Guru.com platform. You can contact me through this platform.