Banner Image

Skills

  • Admin Support
  • Call Center Management
  • Communication Skills
  • Customer Service
  • English Language
  • Lead Generation
  • Outbound Sales
  • Sales
  • Spanish
  • Technical Support
  • Virtual Assistant

Services

  • Admin Support/Customer Service

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I am confident that my background I have also a 2 years experience as an Operations Supervisor, wherein I led the Account to build and grow different kinds of line of businesses. I am strong-willed,...

    Admin SupportCall Center ManagementCommunication SkillsCustomer ServiceEnglish Language

About

A very competitive team player with world class dedication to deliver based on business goals.

• 5 years of experience in a BPO Industry
• Strong background in Customer Service for both inbound and outbound campaigns exceeding set goals and expectations
• Proven leader and ready to take new responsibilities and challenges
• Professional communication skills include fluency in American English
• Computer skills include: MS Office, Internet / Email, Web Browsing, Basic PC troubleshooting


Employment History:


(Operations) Supervisor Dec. 2013 – July 2016
Ammex I-Support Inc. Pearlbank Bldg. Valero St. Makati City PHILIPPINES

• In charge of the overall accounts international operations.
• Supervise and coach Team Leads, QA, RA and Backoffice on a weekly basis.
• Oversee overall financial management, planning, systems and controls.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Regular meetings with clients around fiscal planning
• Payroll management (validates and approve payroll forms and disputes).
• Communicates with clients for all kinds of Backoffice projects.
• Manages the Training department and RA/s to ensure effectiveness inline to the business needs.
• Coordinates with HR, client services, accounting and other administrative departments.
• Coordinates with clients for incentive planning and implementation.



Customer Sales and Billing Consultant June 2011 – April 2013
Sutherland Phils. Dona Luisa Bldg. cor. Jacinto St. Davao City PHILIPPINES

• Inbound Call center assisting our client with all their billing concerns.
• Providing resolution to all products related concerns and company policy.
• Assigned to assist and answer all policy related questions from reps in the

Work Terms

I can adjust my working hours based on my client's needs. I can work with any of USA's timezones, AU or EU. I do prefer weekends off.