I am seeking for a suitable permanent position where I can contribute my knowledge and skills, and will give me an opportunity to have an active involvement in your reputable company.

WORK EXPERIENCES
Customer Service Associate – Email Support and Outbound Calls (Half.com an eBay Company)
ePerformax Contact Centers, BPI Building, Makati City, July 2010- June 2016
Assisting members with their Product, Billing and other concerns.
Doing outbound calls for those members who are having issues updating their bank account details. Also, calling members for basic trouble shooting, as well as asking for more information for unclear concerns.
Acts as a Subject Matter Expert (SME) for new hires.

Customer Service Representative (Directv)
- Convergys Corporation, Commonwealth, Quezon City, February 2009 to July 2009
Handles client concerns regarding billing, products and services.
Analyzes and generates trouble reports for valid complaints, then forward to concern group for immediate resolution.

Customer Service Representative (Long Distance Operator Assist & Customer Care Department)
- Bayan Telecommunication Incorporated, Quezon City, September 2006 to August 2008
Processes international and domestic long distance calls.
Handles nationwide long distance both BTI and INNOVE.
Provides rates, dialing procedures, time differences, area codes, BTI products and services and other information requested by the caller.
Handles customer inquiries concerning telephone applications, products and services given, billing concerns and product up selling.

Customer Service Representative (Directory Assistance 114)
- Globe Telecommunications, Mandaluyong City
Accepts inquiry about the telephone numbers for companies and residential lines.

ACHIEVEMENTS
Won several awards in ePerformax Contact Center
X-Factor Awardee
Best Teammate for Monthly and Quarterly Awards

Work Terms

I am Available any time

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