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Skills

  • Administrative Assistant
  • Calendar Management
  • Executive Assistant
  • File Management
  • Help Desk
  • Office Assistant
  • Office Management
  • Personal Assistant
  • Professional Organizer
  • Records Management
  • Secretarial Support
  • Time Management
  • Virtual Assistants

Services

  • Client Support

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Building and maintaining strong relationships with clients to ensure their success and satisfaction with a company's products or services. Serves as the primary point of contact for clients, working closely...

    Administrative AssistantCalendar ManagementExecutive AssistantFile ManagementHelp Desk

About

Your all-in-one VA

Throughout my career journey, I have held various roles, each offering unique opportunities to expand my skills and knowledge in the customer service industry. As a call center agent, I was responsible for answering customer inquiries, providing solutions to their problems, and ensuring they received satisfactory service.

After gaining expertise in customer support, I took on the role of a product trainer, training new hires and clients on the features and functions of our company's products. In this role, I developed strong presentation skills and became proficient in conveying complex information in a simple and easy-to-understand manner.

My recent position as a client success manager required me to take a more strategic approach to managing clients' business operations. I work closely with my client to understand their goals, identify areas of improvement, and develop tailored solutions to achieve their desired outcomes. Additionally, I managed the overall agent/lead experience and ensure their expectations are met throughout the engagement with our company.

As a client success manager, I also oversee the onboarding of new agents and ensure that their transition to our platform is seamless. This involves conducting training sessions, providing technical support, and guiding them through the implementation process.

Overall, my experience as a call center agent, product trainer, and client success manager has equipped me with a diverse set of skills and knowledge in the customer service industry. I am confident in my ability to deliver exceptional client support and provide strategic guidance.

Work Terms

Any timezone is okay | I prefer weekly pay | Any communication channel is fine.