Changes.....that make science

Summary of Skills:
• Fast fingers on keyboard with abilities to work on more than one windows
• Complete understanding of the different types of chatting modes
• Quick thinker with ability to multi-task
• Customer-focused and self-starter
• Constant leaner with high availability and response
• Excellent interpersonal and communication skills
• Positive attitude and attentive to detail
• Flexible and adaptive to changing technologies, and work environment
Work Experience:
Chat Agent
INTOX Solution, Bangalore, India
May 2012 – Feb 2016
Responsibilities and Duties
• Respond to customers on chat
• search engine evaluator
• Maintain client relationship for business and help the sales team in achieving target
• Perform functions such as data entry, data management and data retrieval
• Use decision-making skills in responding for clients
• Suggest, promote and guide clients on filing complaints, refunds, and replacements
• Make use of the system in searching for products and answers
• Converse with clients in a polite and professional manner
• Use discretion in providing information to clients
Chat Agent
SMO Banking Solution, New Delhi, India
December 2010 - February 2012
• Solved queries relating to savings accounts
• Helped customers in completing forms to open bank accounts
• Instructed clients on online fund transfer procedures
• Stayed current with changing technologies and bank products
• Helped the sales team in introducing new loan schemes
• Offered constructive solutions to clients in dealing with tax saving
Education:
• Bachelor's Degree In Applied Physics
University Of Calcutta.Kolkata . India
2006
• Advance Certification From Ghyan Mandir Society Affiliated By IBM With advanced web technology.2008

Work Terms

My hours of operation generally depends on customer requirement but on an average I preferred to work 14hrs daily (9am- 11pm).