A seasoned professional with 16+ years of fruitful experience in healthcare and business advisory services with expertise in Quality Management System, Information Security Management System
o People Management: Demonstrated leadership and passion towards mentoring people, identify training needs, provide feedback, and motivate people to align personal goals with that of organization's.
o Key Achievements:
• Mentoring: Personally mentored over 100 employees w.r.t. quality and productivity.
o Project and Client Management: Managerial expertise in results driven on-time delivery of projects and services across various accounts both local and global, ensuring customer delight.
Key Achievements:
• Quality: Reduced customer complaints across key global accounts from 24% to 7%.
o Operational Efficiency: Proven track record of quality and productivity enhancement through optimal resource utilization, knowledge base-reuse, best practices, mentoring, revenue augmentation, cost reduction, and improved customer satisfaction.
o Key Achievements:
• Quality: Reduced customer complaints across key global accounts from 24% to 7%.
• Productivity: Enhanced productivity by 38% by personally mentoring over 100 employees.
o Management Systems: Effectively implemented, maintained, and audited ISO 9001 (QMS), ISO 27001 (ISMS), ISO 23001 (BCMS), HIPAA standards in various organizations across industries. Strong understanding of business best practices, GRC, and continuous improvement methodologies.
o Key Achievements:
• QMS-ISMS: End-to-end implementation, compliance, and audit of Integrated Management System of ISMS-QMS for 2 organizations (IT and Healthcare).
• ISMS: End-to-end implementation, compliance, and audit of ISMS for 3 organizations (IT, Ecommerce, Contact Center)
• BCMS: End-to-end implementation and maintenance of Business Continuity Management System for
1 organization (RPO)
• HIPAA: End-to-end implementation, compliance, and audit of HIPAA for 1 organization (IT-Healthcare)
o Business Development: Strategic partnerships, lead generation, pre-sales, conversions, RFIs, RFPs, sales.
Work Terms
Remote, offsite, onsite, contractual, consulting, implementation, certification