Seasoned IT professional with 12+ years of experience adept in managing enterprise implementations, global service delivery (Application Support and Maintenance), business consulting

Client Relationship Management, Delivery management, account and project performance, farming / hunting for new opportunities and managing EBIT at project/account level. ? SPOC / Escalation point for the various projects executed in the account. ? Communicating and Liaising with Client management across various levels (‘C’ level to first line managers) ? Ensuring consistently high levels of customer satisfaction ? Managing diversified team of SME’s, Business Analyst, Project / Team Leaders, developers and testers ? Team development and mentoring, near-term and long-term goal setting and conducting performance appraisals. ? Ensure organizational process framework (based on CMMi v1.3) is adopted / implemented across support projects. ? Analyzing project metrics, monitor project(s) health and ensuring appropriate preventive / corrective actions are implemented. ? Proactive risk identification, review risks, monitor and control projects risks and ensuring appropriate risk response strategies are implemented. ? Periodically reporting project performance and best practices to Sr. Management, PMO.

? Contributions to organization through presales support in evaluating RFP’s and RFI’s, recruitment and other initiatives. ? Conceptualizing and Leading internal projects including tools development, Management Dashboards.

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