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Skills

  • Copy and Paste
  • Copy Typing
  • Data Entry
  • Data Management
  • Microsoft Excel
  • Typing

Services

  • Excel sheets, Data entry, Copy Typing.

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I have 15 years of working experience in Excel sheets, Data entry, and Copy Typing. I have worked on similar projects to what you are looking for, and I am confident I can exceed your expectations. I...

    Copy and PasteCopy TypingData EntryData ManagementMicrosoft Excel

About

SR. Technical Analyst with over 12+ years of successful experience in IT Networking.

SR. Technical Analyst with over 12+ years of successful experience in IT Networking, Software and Hardware Support. Recognized consistently for performance excellence and contributions to success in IT industry. Strengths in IT technical support backed by training in BSC IT, MCSA


Work History
Sr GTCS Analyst 02/2015 to 11/2020
Prometric Testing Private Ltd – Gurgaon, Haryana
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Built and maintained internal knowledge bases for support application products to expand available feedback and performance data.
• Resolved system, hardware and telephone issues, provided support for networking protocols and characteristics.
• Conducting technical training for new hires
• Preparing technical manuals in coordination with other relevant departments globally.
• Preparing consolidated team productivity and SLA report.
• Addressing issues of the team members, taking care of escalations globally.
• Led the company-wide installation and configuration of commercial and proprietary applications.
• Manage special projects as assigned to improve overall Help Desk efficiencies.
• Coordinating with headquarter Baltimore, Maryland for technical upgrade projects.
• Ensure that the operations and performance of the assigned territory of test center(s) meet the quality and security standards of Prometric and its testing clients.
• Handling all MIS work.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Collaborated with colleagues in both domestic and international support facilities.
• Used ticketing systems to manage and process support actions and requests.
• Provided documentation on start-up, shutdown and first-level troubleshooting on technical processes to support desk staff.

Work Terms

Skills
• Technical support escalations
• Customer technical support
• Experience of developing, enhancing and supporting application systems.
• Sound problem- solving and decision-making.
• Be service oriented and customer-focused.
• Knowledge of development methodologies.
• Team management.
• Software Configuration Management.
• Server Configuration.
• Desktop Support Management.
• Remote Troubleshooting.
• Network Troubleshooting.
• Computer Hardware Installation.
• Vendor Management.
• Remote Administration.
• Change management.
• Risk Management.
• Project Management.


Additional Information
Able to deliver many projects successfully, IIM (CAT), NBE, TOEFL, NBME, USMLE, and Microsoft as a Technical Support Leader
Oversee a team of 10+ IT Technical professionals to deliver the IIM (CAT), NBE, TOEFL, NBME, USMLE, Microsoft and other Exams projects.

Providing technical support to sites, from site build to till delivering the exams of the candidates and result reconciliation process. Like, Server build, making admin and testing stations ready by installing required software remotely.

Supporting network, software and hardware related issues during the test of the candidates.
Lead maximum aspects of projects, including capacity planning, resource allocation, project documentation and change management.

Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables.