Dynamic professional with a proven track record in quality analysis, customer support, and media relations. Demonstrated expertise in data analysis using PowerBI and Excel, combined with a keen ability to optimize processes and enhance operational efficiency. Effective collaborator across teams and stakeholders, adept at troubleshooting and ensuring seamless communication. Experienced in media monitoring, event planning, and social media advertising. Committed to delivering results that drive growth and elevate customer experiences within a dynamic organizational setting.