Data Center Support (Server & Storage) | IT Support Specialist | Remote Support | Freelancer | IT Services | HP | Dell | IBM |
6+ years of Experience in IT with extensive hands-on experience in IBM, HP, Dell, Blade Chassis Servers, Netapp, IBM, Dell, HP storage, Networking troubleshooting, and DataCenter Support. Provided support for technical issues: Server, storage, hardware Networks, Unifi AP, Cisco Switches, and Operating systems. Performed testing and problem analysis for server, desktop, and IT infrastructure. Managed call flow and prioritized response efforts. Utilized diagnostic tools and strategies to solve technical issues and provide preventative maintenance.