Your one-stop shop
Top leads partner is a distinguished player in the customer service and telemarketing
industry, with a track record spanning over five successful years. With two strategic
locations in Texas, USA, and Lahore, Pakistan, Top Leads Partner has established itself as a
trusted partner for diverse business needs across the United States market.
Founded: 2019
Work Terms
When running an outsourcing company that serves clients in the USA, Canada, and Australia, it’s important to clearly communicate your hours of operation, payment terms, and preferred communication styles. Here’s a structured way to present this information:
Hours of Operation
USA Clients:
- Eastern Time (ET): 9 AM - 5 PM
- Central Time (CT): 8 AM - 4 PM
- Pacific Time (PT): 6 AM - 2 PM
Canada Clients:
- Eastern Time (ET): 9 AM - 5 PM
- Central Time (CT): 8 AM - 4 PM
- Pacific Time (PT): 6 AM - 2 PM
Australia Clients:
- Australian Eastern Standard Time (AEST): 9 AM - 5 PM
- Australian Central Standard Time (ACST): 8:30 AM - 4:30 PM
- Australian Western Standard Time (AWST): 7 AM - 3 PM
Note: Adjustments to working hours can be made based on the specific needs of the client and project requirements. It's beneficial to have a team that can cover these hours flexibly.
Payment Terms
Payment Frequency: Bi-weekly (every two weeks)
Payment Methods: Bank transfer, PayPal or other mutually agreed methods.
Invoices: Issued bi-weekly with detailed breakdowns of services provided.
Payment Due Date: Payments are due within 7 days of the invoice date.
Late Payment Policy: Late payments may incur a late fee of X% per week (customize based on your policy).
Communication Style
Effective communication is crucial for the success of outsourcing relationships. Here’s how you can structure your communication style:
Initial Communication
Onboarding: Have an initial meeting via video conference (Zoom, Microsoft Teams, Google Meet) to discuss project scope, expectations, timelines, and introduce key team members.
Documentation: Provide a detailed contract and project plan including milestones, deliverables, and deadlines.
Attachments (Click to Preview)
-
-
-
-
-
-
-
-
-