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Skills

  • Administrative Assistant
  • Chat Support
  • Email Support
  • LiveChat
  • Microsoft
  • Microsoft PowerPoint
  • Microsoft Word
  • Office Assistant
  • Technical Support
  • Web Chat

Services

  • Technical Support (LMS)

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    I look for a Customer Success Support job that focuses on  Learning Management System. I do well on General Administrative support tasks. I have relevant experience in providing Customer assistance to...

    Administrative AssistantChat SupportEmail SupportLiveChatMicrosoft

About

Customer Support Specialist with wide knowledge in LMS and Canva

I am an experienced Customer Support professional with over 9 years of expertise in Learning Management Systems (LMS). Throughout my career, I have consistently delivered exceptional support, resolving complex issues and ensuring client satisfaction. My dedication and leadership skills earned me a promotion to Team Lead, where I now mentor and guide my team to provide seamless support and drive process improvements. Passionate about fostering positive user experiences, I thrive on turning challenges into solutions.

I am seeking a Technical Support or General Administrative Support role where I can leverage my skills in managing systems, providing excellent customer assistance, and streamlining administrative tasks. My expertise extends to Learning Management Systems (LMS), eCommerce operations, and creative tools like Canva for producing professional videos and presentations. Additionally, I have hands-on experience with Intercom and Zendesk Explore Administration, including generating detailed reports and tracking SLA (Service Level Agreement) metrics for performance optimization.

Work Terms

40 hours/week

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