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Skills

  • Call Center
  • Customer Satisfaction
  • Customer Service
  • Data Backup
  • Data Encoding
  • Data Management
  • Email Services
  • Fashion Design
  • Management
  • Management Information Systems (MIS)
  • Office Assistant
  • Phone Support
  • Process Design
  • Reports
  • Transcription

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Services

  • Customer Service Representative.

    $5/hr Starting at $600 Ongoing

    Dedicated Resource

    I can attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs...

    Call CenterCustomer SatisfactionCustomer ServiceManagement Information Systems (MIS)Process Design

  • Data Encoder

    $5/hr Starting at $500 Ongoing

    Dedicated Resource

    Accurately and efficiently encode all data that needs organizing and recording Confirm that entered data accurately aligns with original documentation Organize and maintain original paper evidence Assure...

    Data BackupData EncodingData ManagementEmail ServicesFashion Design

About

Be inspiring, be influential, be the expert.

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Work Terms

Full time job or part time job.

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