A highly experienced and competent IT support technician with ten years’ experience at the Ghana branch office of Jehovah’s witnesses.

Administration - Clerical, Reception, Data Entry, Personnel
? Providing first level technical support to clients.
? Ability to convey technical solutions in a clear and concise
manner.
? Installing and configuring IT softwares.
? Undertaking analysis, diagnosis and resolution of client
problems via phone, e-mail & face to face contact.
? Quickly responding to customer enquiries and concerns.
? Escalating unresolved problems to other support staff.
? Taking ownership of problems and tracking them to a
successful conclusion.
? Raising & maintaining incident tickets and problem records.
? Continuously reviewing performance against Service Level
Agreements.
? Analysing call logs to spot trends and underlying issues.
? Producing documentation and reports to a high standard.
? Testing and evaluating new technology.
? Setting up new users' accounts and profiles and dealing with
password issues.
? Monitoring IT network to ensure availability to all users.

Work Terms

I'm available to work one time job, part-time job (4 days in a week) and full-time is time permits.